At 789win, your privacy is more than a legal obligation — it is a core value we uphold with the utmost sincerity. Every decision about how we handle your data begins and ends with one question: "Is this truly in the best interest of our members?"
All your personal and financial data on 789win is encrypted using 256-bit SSL technology — the same level of security used by leading Malaysian banking institutions such as Maybank and CIMB.
789win does not sell, rent, or trade the personal data of our Malaysian members to any third party for marketing purposes without your explicit consent. This is our absolute commitment.
You have the right to access, rectify, port, and request deletion of your personal data held by 789win at any time through our customer support.
Your data is stored on Tier-3 rated servers protected by strict physical and digital access controls. Only specifically authorised staff may access 789win member data.
You have full control over marketing communications from 789win. Unsubscribe from any type of communication — SMS, email, or push notifications — easily through your account settings.
The 789win Privacy Policy is built in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We comply with all data protection principles set out under Malaysian law.
This Privacy Policy describes how 789win ("Platform", "we", "us") collects, uses, stores, protects, and discloses your personal data when you use our online casino and Sports Betting platform at 789win-win.net.
This policy applies to all users of the platform 789win, including website visitors, prospective new members in the process of registering, and all registered Malaysian members using any of our services — from slots and Live Casino games such as baccarat and roulette, to Sports Betting including the Malaysia Super League and EPL, as well as e-sports and our VIP Rewards programme.
Your Consent: By registering an account or continuing to use the platform 789win, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account if applicable.
789win collects your personal data through various means — directly when you provide information, automatically when you use the platform, and in certain cases, from authorised third-party sources. Below is a full summary of the data we may collect:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | KYC identity verification & fraud prevention |
| Contact Information | Malaysian phone number, email address | Account verification, communications & support |
| Financial Information | E-wallet account numbers (Touch 'n Go, DuitNow, GrabPay), FPX details | Deposit & withdrawal processing in MYR |
| Verification Documents | MyKad photo, verification selfie, proof of address | KYC Process & AML Compliance |
| Account Information | Username, password (encrypted), security questions | Secure access to your 789win account |
When you use the platform 789win, our systems automatically record certain technical information, including:
789win uses the personal data we collect for the following purposes, all of which are necessary to deliver high-quality services to our Malaysian members:
789win processes your personal data on valid legal grounds under the Personal Data Protection Act 2010 (PDPA) of Malaysia. The bases we rely on are:
789win does not sell or rent your personal data to third parties. However, we may share your data in the following limited circumstances:
We may share data with service providers that help us operate the platform, including:
All third-party providers are bound by strict confidentiality agreements and are permitted to use your data solely for the specified service purposes.
We may disclose your data to authorities or regulatory bodies when required under Malaysian law, including for the purposes of criminal investigation, fraud prevention, or compliance with court orders. In such cases, we will notify you unless prohibited from doing so by law.
We will NOT: Selling your data to third-party advertisers; sharing your data with unrelated companies for their own marketing purposes; disclosing your account details or financial information to unauthorised parties; or transferring data to countries that do not offer comparable data protection standards.
789win employs a layered security approach to protect your personal data against unauthorised access, loss, alteration, or disclosure:
In the Event of a Data Breach: In the event of a data security breach that affects your rights and freedoms, 789win will notify you within 72 hours via email or an in-platform notification, along with the steps we are taking to address the matter.
789win only retains your personal data for as long as necessary for the purpose it was collected, or as required under Malaysian law. Our general data retention guidelines are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period + 7 years | AML Requirements & Malaysian Law |
| Financial transaction records (RM) | 7 years from the transaction date | Tax compliance & financial audits |
| KYC documents (MyKad, passport) | 5 years after account closure | Malaysia PDPA & AML Requirements |
| Customer support logs | 3 years | Dispute resolution & quality auditing |
| Marketing data (with consent) | Until you unsubscribe or withdraw consent | Based on consent alone |
| Technical & security logs | 12 months | Platform security & troubleshooting |
Once the retention period has ended, your data will be securely deleted or anonymised in accordance with industry standards.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data that 789win we store about you:
Request a copy of all personal data we hold about you, in a human-readable format.
Request that we correct or update your personal data that is inaccurate or incomplete.
Request that we delete your personal data when it is no longer required, subject to legal obligations.
Request that we provide your data in a structured format that can be transferred to another platform.
Request that we limit how we use your data in certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
To exercise any of the rights above, please contact the Privacy Officer 789win via email at support@789win-win.net or via our Live Chat. We will process your request within 30 working days.
Platform 789win uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a better experience. We use four categories of cookies:
You can manage your cookie preferences through your browser settings or the privacy settings within your account 789win yours. Please note that disabling essential cookies may affect platform functionality.
In operating a global platform, 789win may transfer your personal data to servers or service providers located outside Malaysia. However, we ensure that all such international data transfers are subject to adequate safeguards, including:
Financial data relating to transactions in Malaysian Ringgit (MYR) is processed through Malaysia's local payment systems and is not transferred overseas except where required for transaction verification purposes.
Platform 789win not designed for or targeted at individuals under the age of 18. We do not knowingly collect personal data from children or minors under the age of 18.
Our robust age verification system, enforced through KYC checks and Malaysia's banking infrastructure, is designed to prevent registration by underage individuals. Should we discover that personal data belonging to someone under the age of 18 has been collected without proper age verification, we will promptly delete that data and close the account in question.
If you, as a parent or guardian, believe that your child under the age of 18 has registered an account at 789win, please contact us immediately at support@789win-win.net for immediate action.
789win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:
Your continued use of the platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
For any enquiries, concerns, or requests regarding this Privacy Policy or the management of your personal data at 789win, please contact our Privacy Officer through the following channels:
For written enquiries and data rights requests:
support@789win-win.netResponse within 1–3 business days
For immediate enquiries in Bahasa Melayu:
789win Live Chat PlatformAvailable 24 hours a day, 7 days a week
We are committed to handling all privacy-related enquiries with the seriousness and responsibility they deserve. Your trust is the most valuable asset to 789win.